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More time for your guests. Fewer repetitive questions.
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Your front desk answers the same questions — hundreds of times every week.

A digital assistant that takes over your guests’ questions — live in days, with no new software and no changes to your systems.

There is a system that handles these questions for your team — around the clock, in over 30 languages, using only your hotel’s verified information. Because a guest who waits and isn’t understood doesn’t complain at the front desk — they complain on Booking and Google.

Try the live demo Request an offer

The demo is a fully working system, built for a demonstration hotel modelled on a real property in Sveti Vlas. Ask it anything you like — in any language you like.

This is what your front desk hears every day:
🇧🇬Кога е закуската? 🇬🇧Is the water park far from here? 🇩🇪Haben Sie einen Parkplatz? 🇵🇱Czy mogę zapłacić kartą? 🇫🇷Le petit-déjeuner est inclus ? 🇬🇧Can we do a late checkout? 🇩🇰Hvor langt er der til stranden? 🇬🇧We land at 00:45 — is late check-in possible? 🇬🇧My child has a fever — is there a late-night pharmacy? · 02:14

Understands the guest in their own language

Because of the language barrier, or simply because nobody told them, guests often never find out about everything the hotel offers: the spa, the restaurant, the excursions. The assistant presents these services in their own language and suggests the right ones as they chat.

Real conversations with the demo system — with no language set-up in advance.

Demo conversation in Romanian
Romanian
Demo conversation in Polish
Polish
The difference in one sentence
Before
☎️
  • “Where is the parking?”
  • “What time is breakfast?”
  • “How do we get to Nessebar?”
  • “Are any beach umbrellas free?”

…while a guest with a real problem waits in line.

After
📱

The guest asks the system.
The front desk takes care of people.

Questions get answered in seconds — in the guest’s own language. Your team gets back what matters most: time and calm.

What weighs the most

The most expensive question is the one that went unanswered.

Illustrative example
★★★★★
„Niemand an der Rezeption konnte uns auf Deutsch helfen. Für eine einfache Frage haben wir 20 Minuten gewartet. Schade — das Hotel selbst ist schön."
Translation: “Nobody at the front desk could help us in German. We waited 20 minutes for one simple question. A pity — the hotel itself is lovely.”
A family from Germany · Booking.com · July

The guest doesn’t write “the front desk was busy”. They write “poor service” — in their own language, in front of thousands of future guests, forever. And notice: they liked the hotel. What drags the score down isn’t the beds — it’s the feeling that nobody understands you.

→ The Booking and Google score drops
→ The hotel slides down the search results
→ Fewer bookings — or the same bookings at a lower rate
What the system changes The guest gets an answer immediately, in their own language — the irritation disappears before it is born. And when a guest is unhappy, the system doesn’t argue: it directs them to your team while the problem can still be solved on the spot — not in a review.
What it looks like in practice

A system that knows your hotel. And only your hotel.

The guest scans a QR code — at reception, in the room, on a card — and asks whatever they need. They get an answer in their own language, in seconds, at any time.

The answers come from a knowledge base built personally with your team: prices, hours, services, distances, contacts. Not from the internet. Not by guesswork.

And when it fits, the system suggests a late check-out or an excursion — naturally, in the context of the question. Extra revenue, without a single pushy message.

Demonstration system · sample conversation
GuestWe’d like to do something with the kids tomorrow — what do you suggest?
AssistantOf course! 😊 For a family with children, the best options are the Captain Jack pirate ship — a family cruise with entertainment and a water slide — or Aqua Park Action in Sunny Beach. Bookings at reception, ideally a day in advance.
Guest · 02:14My child has a fever — is there a late-night pharmacy?
AssistantSo sorry to hear that — I hope the little patient feels better soon! The nearest late-night pharmacy is open until 04:00 and is a 5-minute walk away. If you need a doctor: Viva Clinic, open 24/7. 🙏
Continue the conversation yourself →
Try it with your phone

Scan and test it now

QR code to the demo
📱 Scan → 💬 Ask → ✅ Get an answer in your language

This is exactly what your guest will do.

Packages

Monthly subscription (4-month minimum), no hidden fees. Better value when paying per season or year.

BASICInforms

from €99 / month
  • ✓Answers guests around the clock, in their own language
  • ✓All hotel information: hours, services, policies, surroundings
  • ✓Quick buttons for the most common questions
  • ✓QR code for rooms and common areas

Example: A guest asks "Until when is breakfast?" and gets a full answer in seconds, without going to reception.

Try the demo Request an offer
Recommended

ADVANCEDInforms and acts

from €179 / month
  • ✓Everything in Basic
  • ✓Guest requests straight from the chat: towels, maintenance, housekeeping
  • ✓Every request goes straight to the right department (reception, maintenance, housekeeping) with an email alert
  • ✓Request inbox with a status for every request
  • ✓Map and directions to any place the guest asks about
  • ✓"Today at the hotel": programme, entertainment and themed dinners

Example: A guest writes "I need more towels in room 214" and the request goes straight to housekeeping instead of waiting on the reception phone.

Try the demo Request an offer

Hotels up to 80 rooms: standard price. Larger hotels and complexes (several restaurants, casino, conference halls): individual offer, from the standard price upwards.

One-time setup fee €99. Request an offer for your hotel →

How we start

1

Try the demo.

Ask a few questions as a guest, in any language you like.

2

Request an offer.

Choose a package and tell us briefly about your hotel.

3

Setup.

We load all your hotel information and prepare print-ready QR materials.

4

Launch.

You place the QR codes and guests start asking.

Request an offer Call: +359 895 058 630
Or email nina@hotel-asistent.bg
Who it’s for

A good fit for

Nina — Hotel Asistent

Who is behind the system

My name is Nina. I have 15 years of experience in the tourism industry: from serving passengers at Gatwick Airport, London, to working as a hotel representative for an international tour operator. I know hotel operations from the inside: what guests ask and where the team’s time goes.

Today I combine that experience with the latest technology to build automated guest service systems. Every system goes through data verification with your team and testing across dozens of scenarios before the first guest ever opens it. I work with hotels across the country, and I am convinced that better-informed guests are happier guests.

You stay in control

Why hoteliers can trust it

1

Only your verified information

The system answers only from the hotel’s knowledge base — approved by you, line by line.

2

Never invents prices or conditions

If the information isn’t in the base, the system says so openly and directs the guest to reception.

3

Works around the clock

Night arrivals, early departures, urgent questions at 2 a.m. — there is always an answer.

4

Speaks the guest’s language

Over 30 languages — from English and German to Danish, Polish and Hebrew. Without a single additional employee.

5

Knows where its limits are

Uncertain and sensitive cases go to your team. A human always has the final word.

And just as important — what the system does NOT do

  • ✕It doesn’t invent information
  • ✕It doesn’t change bookings
  • ✕It doesn’t take payments
  • ✕It doesn’t replace your receptionists

✓ It frees up their time — for the work you hired them to do.

Before you ask

Frequently asked questions

How long does implementation take?
Usually a few working days — the audit and information gathering are the biggest part. The hotel doesn’t stop for a minute, and your team doesn’t have to learn any new software.
Do we need a new website or a new system?
No. The assistant works through a QR code and a link — the guest opens it directly in their phone’s browser. If you wish, we can also add it to your current website with a few lines of code, without changing anything else.
Does it work on the guest’s phone?
Yes — that is exactly where it is designed to work. No app to install: scan the QR code and the conversation begins.
How many languages does it answer in?
Over 30 — the guest writes in their own language and gets the answer in it. The Vista Blu demonstration system has been tested with conversations from English and German to Danish, Polish, Greek and Hebrew.
What happens when the hotel changes prices or services?
You update the information yourself in the hotel admin panel, and the assistant starts answering with the new details. If you prefer, send me the change and I will update it for you.
Who is responsible for the accuracy of the information?
The knowledge base is built only from information confirmed by your team, and you approve it before launch. The system cannot say anything you have not confirmed — and when it doesn’t know, it admits it and directs the guest to reception. The information stays under your control: you can review and correct it at any time in the admin panel.
How much does it cost?
Plans start from €99/month for Basic and €179/month for Advanced. Hotels up to 80 rooms pay the standard price; paying per season or per year is better value. Larger hotels and complexes receive an individual offer. The setup fee is a one-time €99, and monthly plans have a 4-month minimum term. Send an enquiry and we will prepare an offer for your hotel.
Not in theory

Demonstration system

Vista Blu Hotel
Demo hotel · 4★ · 85 rooms

Vista Blu is a demonstration hotel — but the system is entirely real: built from audit to working assistant, with genuine data for Sveti Vlas and the region, tested with hundreds of questions in multiple languages — including trick questions with missing information and unhappy guests. Try it live →

Check availability for your hotel

I reply personally within 24 hours. No commitment.

Prefer to talk? +359 895 058 630